Privacy Policy - Epic Pavement
Last updated: March 14, 2026
1. INTRODUCTION
Welcome to www.epicpavement.ca (the "Website"), operated by Epic Pavement ("Epic Pavement", "we", "us", or "our").
This Privacy Policy explains how we collect, use, store, and protect personal information when you:
visit our Website
request a quote
contact us by form, email, phone, or text
book or receive our services
By using this Website or contacting Epic Pavement, you agree to this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect the following categories of information:
A) Personal Information You Provide
Information you voluntarily submit may include:
name
company name
email address
phone number
service address or job site address
details about the work you need
photos, documents, or other materials you send us
billing or invoicing details, where applicable
messages sent through our contact form, email, phone, or text
B) Website Usage and Technical Information
To help operate and improve the Website, we may collect limited technical information such as:
IP address
browser type and version
device type
pages visited and time spent on the Website
referring website or link
general usage and interaction data
3. HOW WE USE INFORMATION
We collect and use information to:
respond to quote requests and inquiries
communicate with you about your project
prepare estimates and schedule work
deliver requested services
maintain project, service, and customer records
send invoices or payment-related communications
improve Website performance and usability
protect the security and integrity of the Website and our business
meet legal, tax, insurance, or record-keeping obligations
We do not sell personal information.
4. COOKIES AND ANALYTICS
Our Website may use cookies or similar technologies to support Website functionality, understand traffic patterns, and improve performance.
If analytics tools are enabled, they may collect non-identifying usage data such as:
pages visited
approximate location based on IP
device and browser data
traffic source information
You can control or disable cookies through your browser settings. Some Website features may work differently if cookies are disabled.
5. SHARING OF INFORMATION
We may share personal information only when reasonably necessary, including with:
website hosting or technical service providers
analytics providers
payment, invoicing, bookkeeping, or accounting platforms
subcontractors or service partners involved in delivering a requested service
legal, regulatory, or insurance advisors when required
authorities or other parties when required by law
We only share information that is reasonably necessary for the applicable purpose.
6. PROJECT INFORMATION, PHOTOS, AND RECORDS
When you request or book services, we may keep project-related records such as:
service location details
notes about the requested work
photos or reference materials you provide
job documentation, before/after photos, or service records created during the project
written communications related to quoting, scheduling, approvals, or follow-up
These records may be used for operations, customer service, quality control, internal documentation, warranty support, safety, legal compliance, and record keeping.
We will not publicly identify private customer details without permission, except where required by law.
7. RETENTION OF INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:
responding to inquiries
completing projects
maintaining service history
handling follow-up questions or disputes
meeting tax, legal, insurance, and accounting requirements
When information is no longer reasonably required, we may securely delete, destroy, or anonymize it.
8. COMMUNICATIONS AND MARKETING
If you contact us, we may reply by email, phone, or text regarding your inquiry, quote, scheduling, or project.
If we send promotional or marketing communications, we will do so in accordance with applicable law. You can request to stop receiving non-essential marketing messages at any time by contacting us.
Service-related communications about an active quote, booking, or project may still be sent where necessary.
9. SECURITY
We use reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no system, website, email transmission, or storage method can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security.
10. ACCESS, CORRECTION, AND WITHDRAWAL OF CONSENT
You may request access to personal information we hold about you, or ask that we correct inaccurate information.
You may also withdraw consent to certain uses of your personal information, subject to legal, contractual, or operational limits. Withdrawing consent may affect our ability to provide services or respond to your request.
To make a privacy request, please contact us using the information below.
11. THIRD-PARTY LINKS
This Website may contain links to third-party websites or platforms, including social media pages. We are not responsible for the privacy practices, content, or security of third-party websites.
You should review their privacy policies separately.
12. CHILDREN'S PRIVACY
This Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children through the Website.
If you believe a child has submitted personal information to us, please contact us so we can review and remove it where appropriate.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Website after changes are posted means you accept the revised Policy.
14. CONTACT AND PRIVACY QUESTIONS
For questions, requests, or privacy concerns, please contact:
Epic Pavement
Email: info@epicpavement.ca
Phone: 250-617-8289
Location: Prince George, British Columbia, Canada
If you have a privacy concern, please contact us first so we can review and respond.